Privacy Policy

Who We Are

Tommy Coconut ("we," "us," or "our") operates the website tommycoconutvacations.com and provides premium vacation rental experiences in Curaçao. Our registered address is Kaya Karamele 18, Curaçao.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a stay with us. Please read this policy carefully. If you disagree with the terms, please do not access our website.

Information We Collect

Personal Information You Provide

When you contact us, make a booking inquiry, or sign up for our services, we may collect:

• Name and contact information (email address, phone number)
• Billing and payment information
• Travel dates and preferences
• Communication history with our team
• Special requests (dietary needs, accessibility requirements, grocery lists)

Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on our website
• Referring website or source
• Click patterns and scroll behavior

How We Use Your Information

We use your information to deliver the Dushi Life experience:

• Process and manage your bookings
• Communicate with you about your reservation and stay
• Personalize your experience (pre-stocking your villa, arranging special requests)
• Send you relevant updates about your upcoming trip
• Improve our website and services based on usage patterns
• Respond to your inquiries and provide customer support
• Send marketing communications (only with your consent)
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

We use the following analytics services to understand how visitors interact with our website:

• Google Analytics 4 (GA4): Helps us understand website traffic and user behavior. Google's Privacy Policy
• Microsoft Clarity: Provides session recordings and heatmaps to improve user experience. Microsoft's Privacy Policy

Marketing Cookies

We use the Meta Pixel (Facebook) to measure the effectiveness of our advertising and deliver relevant content. You can manage your ad preferences through Facebook's Ad Settings.

How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Trusted partners who help us operate our business (payment processors, email services, booking platforms)
• Experience Partners: Captain Mike for boat trips, local vendors for grocery pre-stocking (only information necessary to deliver your requested service)
• Legal Requirements: When required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking and financial records are typically retained for 7 years for tax and legal compliance. You may request deletion of your data at any time (see Your Rights below).

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request that we limit how we use your data
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain processing activities, including marketing
• Withdraw Consent: Withdraw consent for processing based on consent at any time

To exercise these rights, please contact us at info@tommycoconut.com.

International Data Transfers

As we serve guests from around the world, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, we'd love to hear from you:

Tommy Coconut
Kaya Karamele 18
Curaçao

Email: info@tommycoconut.com
Phone: +5999 670 7977
WhatsApp: +5999 670 7977